Frequently Asked Questions

What areas do you service?

We provide IT support and Microsoft 365 training to homes and small businesses across the Perth Hills, including:

• Kalamunda
• Mundaring
• Lesmurdie
• Roleystone
• Armadale
• Kelmscott
• Gosnells
• Byford

What are your business hours?

We're available Monday to Sunday, 8 AM – 8 PM.

How can I contact you?

Call us on 0433 838 394 or use our contact form to request a call back. We're located at Croasdale Road, Roleystone WA 6111.

Do you offer onsite or remote support?

Yes, both! We provide friendly onsite help at your home or business, as well as remote support for faster fixes when appropriate.

What services do you offer?

We provide comprehensive IT support including:

• PC & Laptop Repairs – Fast diagnostics, upgrades, and repairs
• Wi-Fi & Networking – Mesh Wi-Fi, secure router setup, and network troubleshooting
• Security & Patching – Antivirus, Windows updates, browser hardening, firewall tuning
• Backups & Recovery – OneDrive/SharePoint, external drives, and tested recovery plans
• Cloud & Microsoft 365 – Outlook, Teams, SharePoint setup & migration, with training
• Monitoring & Care Plans – Proactive monitoring and priority support to prevent downtime

View all services →

Do you support both residential and business customers?

Yes! We provide IT support for both homes and small businesses across the Perth Hills. Our services include everything from home PC repairs to managed IT care plans for businesses.

What is a managed IT care plan?

Our managed IT care plans provide proactive monitoring and priority support to prevent downtime. We keep your systems secure, updated, and running smoothly with 24/7 monitoring.

Do you work with Microsoft 365?

Absolutely. We specialize in Microsoft 365, including Outlook, Teams, SharePoint setup, migration, and training. We help you get the most from your cloud tools.

What Microsoft 365 training do you offer?

We offer short, practical Microsoft 365 lessons with video overviews and downloadable PDFs. Current lessons include:

• M01 — Outlook Rules (automate your inbox)
• M02 — Word Templates (reusable templates for quotes, letters, reports)
• M03 — Excel Basics (everyday functions that save time)
• M04 — Teams Essentials (join, present, and record meetings)

Each lesson is $9.00. View training →

How does the training work?

1. Click Buy Now (secure checkout via Gumroad)
2. Receive instant access by email after payment
3. Download the PDF and watch the video anytime

Buy once, learn anytime. There are no subscriptions or recurring fees.

Is there a bundle discount?

Yes! You can purchase all 4 lessons at a discounted bundle price. See bundle options →

How do I book a consultation?

Call us on 0433 838 394 or request a call back using our contact form. We'll discuss your needs and tailor a plan for your home or business.

Is there a consultation fee?

Contact us to discuss your specific needs. We'll provide clear information about services and next steps when you reach out.

What if I need help urgently?

Call 0433 838 394 directly for immediate assistance during business hours (Mon–Sun: 8 AM – 8 PM).